FAQ
Frequently Asked Questions
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| Q |
I've heard of Medical House, but I'm not sure what you sell.
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| A |
We're wholesalers and retailers of home health care and medical supplies, so we have quite a diverse product range. We've made a name in health care, but we also sell waste solutions, bathroom & cleaning supplies, uniforms and footwear for a range of professions. Use the search bar at the top right to find a specific, or browse our 13 product categories. |
| Q |
Do you deliver? What is your delivery policy?
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| A |
Yes, we deliver!
- For deliveries west of Warwick, delivery days are Thursdays and Fridays.
- For deliveries east of Smiths, delivery days are Monday or Tuesday.
- For deliveries in the central parishes (Smiths, Devonshire, Pembroke, Paget), we deliver Tuesday, Wednesday, and Thursday.
In order to help us get your products to you on time, please place delivery orders 48 hours before delivery days. Sorry, no international orders at this time. |
| Q |
Do you sell first aid kits/ blood pressure kits/ baby diapers/ canes/ products for sprains and injuries…?
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| A |
All of the above, and much more. We should be your first call when you're looking to take care for yourself or someone else. The store number is 441-292-3622 or <send us an email>: we'd be happy to answer your specific question. |
| Q |
Do you ship overseas?
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| A |
Our services are currently only offered to the residents of the lovely island of Bermuda. If you're visiting and need a healthcare or medical product, don't hesitate to <send us an email> or to call us at 441-292-3622. |
| Q |
Do you take special orders?
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| A |
Yes - we'll try our best to get what you're looking for. All we ask is 50% down. |
| Q |
I didn't purchase the right product. Can I return/exchange goods to the store?
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| A |
Sure! We'll gladly accept products you're not happy with.
Returns can be made within 7 calendar days of the original purchase date with the original sales receipt. To avoid disappointment, however, please keep the price tag on the product and keep the purchase in good condition, and in its original packaging, until you can get it to us. In exchange, we'll give you store credit valid for 3 months. We exchange goods of equal or lesser value - any difference is payable at the time of the exchange.
Sorry, but any item with obvious signs of use will not be eligible for refund or exchange. |
| Q |
If it breaks, will you fix it?
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| A |
Yes! We have a service technician on staff for occasions. Give us a call at 441-292-3622 and let us know what you need. |
| Q |
Is there an assembly fee?
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| A |
No, we're happy to assemble beds, lift chairs, and wheelchairs free of charge. |
| Q |
Is your store wheelchair accessible?
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| A |
We're very proud to say that yes, we have a wheelchair accessible store. |
| Q |
Thanks, but I was hoping to have something else assembled.
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| A |
No problem. Please <email us> or call the store at 441-292-3622 to request a quote. |
| Q |
The weather is bad. Will you still deliver?
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| A |
If the store is open, we deliver. Give us a call at 441-292-3622. |
| Q |
What forms of payment do you accept?
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| A |
In store: Visa, Mastercard, American Express and, of course, cash.
Online: Visa and Mastercard |
